Statement of Work (SOW) — Template
Milestones
- Discovery completed, content map approved
- Pilot deployed, feedback incorporated
- Production deployment + training
- Documentation handoff (or managed onboarding)
Deliverables
- Configured AI/Software per scope
- Admin docs, user guide, runbook
- Access & export instructions
Payment Schedule
40% on kickoff, 40% post‑pilot, 20% on launch
Change Control
Written change requests with scope/pricing impacts